Received a Faulty Item

In order to facilitate the return of faulty items please click here to fill in the Product Returns form online. 

Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 10 days after delivery. Cherry Blooms will then ship the new item out to you. All items returned as faulty will be inspected. Any items deemed to subject to fair wear and tear will NOT be accepted as faulty. Products received outside the above time frames are accepted at the discretion of Cherry Blooms. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Please note that we do not accept liability for returned goods if you do not return them to Cherry Blooms. In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

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